Thank you very much for your order and your payment.
During the order process, you have entered your contact data, such as your address, e-mail address and so on. Unfortunately, we were not able to verify your contact data. Perhaps you have made an error while entering it on our website. Therefore we ask you, to send us your contact data once again.
Step 1 of 2)
To do so, please reply to this e-mail and fill in the form below:
First name: Last name: Street: Street number: City: ZIP code: Country: Telephone number:
Step 2 of 2)
False or fraudulent orders are commonplace on the Internet. We have to take measures to prevent such false or fraudulent orders. Our system has identified your order as a possible false order. We must now prove your order as a valid order, otherwise we cannot provide you with the services you bought. We need your help with this. Please send us a copy of your passport or national identity card or something similar which corresponds to the data you have provided to us. Alternatively, you can send us your telephone or electricity bill if it contains your address. The address must match the address you provided on our homepage. It is sufficient if you simply take a photo of the document. The only purpose of this is to prove your order as authentic. This is why it does not matter which of the mentioned documents you send us and it does not matter if you make a scan or take a photo. A scammer could not provide any of these documents, this means one document is already enough to prove that your order is authentic and valid.
Please note that we cannot start the setup of your ordered products until you send us a response to this e-mail.
Your cooperation and your efforts are highly appreciated - thank you very much!
If you have any questions or need help, please do not hesitate to contact us.
We have performed a further more detailed analysis of the situation and we would like to inform you that we do not require further details from you. Thus, no action from your end is required. We are sorry for the inconvenience.
We will now start the setup of your ordered VPS. Usually the setup will be finished within the next 24 hours. As soon as everything has been done from our side we will get back to you and provide you with your login details.
Your patience is highly appreciated for the time being.
64 bytes from xxx.xxx.xxx.xxx: icmp_seq=1 ttl=51 time=249 ms 64 bytes from xxx.xxx.xxx.xxx: icmp_seq=2 ttl=51 time=247 ms 64 bytes from xxx.xxx.xxx.xxx: icmp_seq=3 ttl=51 time=244 ms 64 bytes from xxx.xxx.xxx.xxx: icmp_seq=4 ttl=51 time=244 ms 64 bytes from xxx.xxx.xxx.xxx: icmp_seq=5 ttl=51 time=243 ms
With this e-mail, we would like to inform you that there is an immediate need for a short maintenance for your VPS L SSD (IP address xxx.xxx.xxx.xxx). Our technicians will do everything in their power to finish all tasks as quickly as possible. Unfortunately, there was no way to announce this maintenance earlier, which is why we apologize for any inconvenience.
The maintenance will take place on Wednesday, 5th February at 08:00 UTC+1.
The offtime is expected to last no longer than 45 minutes.
By the way, in the menu item “VPS control” of your Contabo customer control panel at https://my.contabo.com/vservers you can see the current status of maintenance with the help of the coloured warning triangles. Should there be displayed a green warning triangle, but you can see a black monitor under “Status” (Mouseover: Stopped), please click the button “Restart” once and wait a reasonable time. After the restart your VPS should be available soon.
